I had purchased samsung galaxy s duos gt s-7562 on 26-11-2012 ( Imei-354098/05/175547/4* ) and using it regularly by january 2013. The handset is having problem that sometimes it does’nt charge on connecting it to the handset and sometimes it shows the charging option even when not plugged to the charger and its handfree was also not working properly. I visited the service centre three times and also complained to samsung ceo office but the problem is not yet resolved. Detail of visiting is as follows-1. Firstly visited on 11-2-2013 at benajhabar, kanpur service centre ,where they repaired it hand to hand and given me a slip for hand free asthey have shortage of it and I have not got it yet as service centre is closed now. 2. Problem again started after months, then I visited govind nagar service centre where they deposited the handset for about ten days but the problem was resolved for few days only. 3. Then I visited somdutt plaza service centre where they misbehaved with me saying that each n every handset of this model is having problems so I complained to samsung ceo delhi, they again requested me to go to the service centre. 4. This time I visited chunniganj service centre where I have deposited it for few days, they’re Mr. S.K.Saxena (owner) told that they don’t have any instruction from ceo office. Again the problem is not totally resolved and sometimes handset does’nt charge. This samsung handset and their service centres had sucked me a lot.

I want that the money is refunded or a handset costing same as above should be given to me.

Complainant Information
name- msa