SIR, I was purchased of 2 ‘SAMSUNG GALAXY SII HD LTE’ imported mobile from HURRAH.IN on 16/08/2012,order no. is #001799,i had done payment online in advance, after one month of placing order i was received mobile on my address, 1 mobile work perfectly but second one was not work perfectly,its shutting down automatically after 3minut, i hade concerned for this problem to HURRAH.IN by mail, he said that send back mobile i Will repair it, i hade returned mobile to HURRAH.IN from dtdc curiour after 1month he send back my mobile, but same problem still in mobile, again i was contacted to HURRAH.IN he said that we had repair your mobile, but actually no change in mobile after repairing,again i was send a mail with this problem and said that you send me a defected mobile phone and replace with new one or refund my money,because HURRAH.IN mention in your site that 100% satisfaction or refund, 100%money back guarantee, after some time he replied and said that send back again mobile for repairing,he was not agree for replacing or refund, i was send back my mobile from dtdc curiour after one month again he send back my mobile, but again this time mobile not repair and same problem still in mobile.this time i hade checked mobile in local Samsung service center he said that this mobile phone not repairable there are company falt in mobile contact seller for this problem because this handset is imported, after it i was contacted again to HURRAH.IN and described this problem but he said that we had repair your mobile phone and it work perfectly,actually no changes in mobile after two time of servicing,current status of my mobile is i have send mobile back to hurrah.in 3rd time and still waiting for to come back my mobile since last 5 month, i have send many mail after sent mobile 3rd time but same reply from hurrah.in that is work in progress. sir please help me i am suffring from 1year from this problem iam totaly frustrated and provide my refunde. THANKS name of seller- hurrah.in email id – support@hurrah.in phone- 033 64000000,03364300000
refund money
Complainant Information
name- abhi9993