This is Nithya, I have a problem in my Samsung mobile S duos. If you remember 6 month back you have called me and spoke to me and extended my warranty for 2 month and gave me a confirmation again i won’t get the problem. after your confirmation i went and bought my mobile from the service center. For you recall below is my detail of my issue. I bought Samsung s Duos Mobile on April 24. After purchase I didn’t use for 3 days. From April 27th I started using it. But its automatically gets restarted for many times frequently. It was in my native I don’t have any service centers there. So I was not able to give to service center immediately. 22nd June 2013 I have called to customer care my complaint no is : 8453001697. They told me to give the mobile in nearest service center. Below is the Complete address of the Samsung service Center where the handset has been submitted. Samsung India Electronics LTD, #43, service road, Domlur layout, bangalore-560071 PH 08041263409 Job Sheet No/ Work Order No 4154592110 I gave in Samsung service center they told it will be a software problem will update the software it will solve your problem. So I gave my mobile in service center within 1 hr they updated and gave back to me by 1:45 pm. again the same problem started from 3 pm. so immediately went and gave back to them by 5 o’clock. They told it may be a motherboard issue give it to us will change the motherboard and give back to you by 27th. 27th June 2013 I got my mobile back. I putted the sim around 8PM. But the problem not solved. Within 30 Min again the problem started. 28th June 2013 I gave the mobile in service center. They told they need to check give me 1 more day time. I gave it to them and came. 29th June 2013 I went and asked what happened they told, need one more day time we are not able to see the problem. I told give me 1 hr mobile to me I will show you the problem I sat in service center for 1hr and showed the problem. I asked give me a replacement for this mobile because the problem keeps on coming. They told it may be a power button problem so give me we will change the power button and give it to you. Then I told them I need to talk to your manager they gave a no to call I spoke to him. I have explained the same story to the service center manager he told give the mobile in service center I will get and check it he will get the mobile on Monday and will give the mobile back on 4th July 2013. I told them I have given the complaint in customer care before I am getting the confirmation from don’t change any parts in my mobile. I asked them Kindly do the replacement for the mobile they are told we can only service we can’t do a replacement. Service center people are continuously changing the parts in mobile. Mobile is only 2 months old in that past 8 days mobile is only in service center. Within 2 Months below things done in mobile. 1. Software Update 2. Mother board replacement (2 times) 3. Pow

I need the refund for my mobile and i need the explanation for the what ever i have lost.

Complainant Information
name- nithya