Kindly refer to the telephonic discussion the undersigned had with your Mr.Punit on 5th oct 2011 against your newspaper advertisement I had participated in your Samsung Smart Utsav 2011 vide your message sent to me at 0940 hrs on 19.09.2011 . I was advised the following:-
Resuls of the Samsung Smart Utsav have been declared.Visit http://www.samsungsmartutsav2011.com to see the status of your entry. T&C apply.
As advised by this message I checked up the same and was elated to find that I was a declared winner of Rs.50000/- gifts.
On the 19th Sep 2011 it self, I received a call from your office and was intimated about my winning this gift. I was asked about the particulars of the purchase against which I participated in the competition.I had categorically given the details of the purchase which was a LED 40 inches TV and the date of purchase and the name of the dealer was clearly indicated by me. Inspite of my mentioning that the product was procured on 11.09.2011 I was reassured about my winning the gift. Accordingly I had scanned the copy of the cash memo of purchase to your office on 20.09.2011.
Within a few days I received a call from Samsung ,Kolkata intimating about my winning this gift and an official from their office called on me at my residence who inspected my cash memo and the purchased item(LED TV 40inches) verified the serial number and got the requisit form signed with the assurance that the gift (voucher) would be issued shortly. A few days later my copy of acknowledgement of the form that was filled in was sent to me by courier by Samsung Kolkata.
In the mean while I had rung up your office and was assured that the gift voucher would be sent to me .
I was really stunned and utterly disappointed to get a call from your office on 5th Oct 2011 that since I purchase the article on 11th Sep 11 it would be difficult to consider me for the gift. This is impossible to believe that a company of the statute of Samsung goes back on its committment after declaring the result of a competition. This is simply unheard of in the corporate world of today.
In this connection I would like to state that I am personally a die hard customer of Samsung and in my house I have
a) Samsung front loading washing machine
b) samsung side by side doors refrigerator
c) Samsung micro owen
d)Samsung A C machine
e) Samsung 46 inches LCD TV
f) Samsung 32 inches LCD TV
g) Samsung music system
h) Samsung 46LED TV
This fact can be verified from your Customer Service department.
Further more I own NEXT GENERATION CAREERS PVT LTD which runs 52 rooms Guest Houses in Kolkata catering to multinational Companies like M/S IBM,M/S Tata Consultancy Services Ltd. M/S Price Waterhouse Coopers Pvt Ltd., M/S Connectiva Systems India Pvt Ltd. M/S Capgemini, M/S Srei Infrastructure Finance Ltd. M/S Atlas Development Corporation, M/S Accenture , M/S Tata Tele Service , M/S Columbia Asia Hospital,M/S Interra Information Technologies (I) Pvt Ltd.,M/S Max New York Life Insurance, M/S Star Union Dai ichi Life Insurance Ltd.
In nearly all of these 52 rooms I have installed Samsung AC machines and Samsung LCD TVs. In addition nealy all of my guest houses have been provided with Samsung washing machines and microovens.The details of my Guest Houses can be had from our website www.nextgenguesthouses.in and also from www.booking.com (Singapore) and www.makemytrip.
I have nothing further to add than to state that you will kindly ensure a very loyal and happy Samsung Customer.