Dear sir/mam I had purchased Samsung Tab2 gt3100 dated 13th july 2013 from india times shopping . i have got all relevant bills n document . Suddenly my handset showed ”Insert Sim Card” error and everytime I re-started the handset. It is well withing Within the warranty period (around 13th july 2014) the problem was brought into the notice of Authorised Samsung Service Centre, Lotus mobile Chouhan estate Bhilai Chhattisgarh on 15th march 2014.till then there was no damage shown from lotus mobile centre.after doing some network setting they have returned it back to me the handset and I was told that if problem continues then submit the article again. i reported on 22nd march 2014 to lotus mobile .since then nothing happening .and they had shown me two scratch one on topmost corner of screen and one at the lower most left side.i had talked with Area sales head Mr amrit raj and centre manager MR paramjeet.but as told due to crack on top most corner they are constatlly telling that it is under physical damage.and motherboard is to be replaced which cost 6200.i m asking again n again how a display is affecting a network.inspite of solving the technical issue they are constantly trying to convice me it is physical damage and motherboard is to be replaced with no gurantee that the problem would be resolved. but all the reason are not satisifying me as i m also engineer . I have also written to samsung executive management team 4 time till 02032014 but executive named Mr harsh and mr Kapil are again saying the same thing.i asked them to give me in writing what is the techincal problem and they are trying to avoid it (as seems)and no suport is being provided to rectify the problem till date (09042014) .and the problem persisted.The set is lying with Lotus mobile till date .(09042014) Sir, I request you to the needful and justify it as it is simply harassing me . thanking you , yours sincerely nkkashyap
Dear Sir, i look forward toward technical check up of device which they are not doing.rather they want to change the motherboard.
Complainant Information
name- nitishk e-mail kashyap.nitish516@gmail