Dear Sir, purchased Refrigerator from samsung and won AC in samsungplus1 scheme. Got coupon from samsung. I am a samsungplus1 winner(AC). coupon no : 4061312 Air Conditioner: AR12FC2UAEB / MRP 24,600 / TDS 7,140 Location : Sonipat Delear : LAXMI ENTERPRISES, SONIPAT subbmitted coupon to dealer : 28/06/2013 At last, after a lots of complains they are ready to provide me AC, but now “free fitting charges” scheme is over. Product is delayed by samsung around one and half month so why should I pay fitting charges. very poor service,taking 45 days in delivery After a lots of email I did not get reply of single mail. despite of saying sorry, getting I have to pay fitting charges. FYI, Copy of complaint: lalit.k1@samsung.com,support@samsungplus1.com, samsungplazasnp@gmail.com Hi Lalit, I am looking forward to hearing from you. Regards, Vivek Malik +919718218057 Customer On Wed, Jul 31, 2013 at 4:14 PM, Vivek Malik wrote: Hi Lalit, Could you plz look into the issue asap. Do let me know the product availability or provide other model in case not available because I can’t wait more, its already more than one month. Regards, Vivek Saurabh Malik +919718218057 Customer FYI ———- Forwarded message ———- From: support Date: Mon, Jul 29, 2013 at 9:50 AM Subject: Re: samsungplus1 winner coupon no 4061312 > Not getting my AC > plz provide asap. To: Vivek Malik Hi, We will look into this and get back to you. Best Wishes, Team Samsung Plus1 —- On Sat, 27 Jul 2013 21:28:03 -0700 Vivek Malik wrote —- Hi Samsungplus1 Team, I am a samsungplus1 winner(AC). Contacted dealer, but he is not sure about this product availability. Last one month I am trying on daily basis but getting no positive response. Could you please look into the issue provide me my prize before its coupon expiry date and one more thing currently on AC purchase fitting is free, same service should be given to me, because I have already given my coupons and details to my dealer. I am not supposed to give fitting charges in case delivery is delayed by Samsung.(it’s already one month delayed) or fitting free scheme date is expired. coupon no : 4061312 Air Conditioner: AR12FC2UAEB / MRP 24,600 / TDS 7,140 Location : Sonipat Delear : LAXMI ENTERPRISES, SONIPAT subbmitted coupon to dealer : 28/06/2013 Regards, Vivek Malik +919718218057 Customer
just want to teach them a lesson and how to treat customer sothat they can understand In india there is law. A fine should be charged to samsung sothat such issues should be taken very seriously in future
Complainant Information
name- vivekmalikymca