The First Interaction after customer purchases a Samsung product is with Installation Engineer. he gives customer a feel how the future service level be. I purchased a Fully automatic Samsung Washing Machine from Bangalore and called installation person. He came and asked that you need a 15 amp power socket near to point you need washing machine installed. First thing is this that he could have told this over phone when he called me like 4 times same days before coming. I agreed and said he needs to come again in that case to install. The Samsung person instantly agree and gave me his mobile number and told me when i am done i can call him. I called him on 3 Apr’09 and to my surprise he tells me that he will come when he finds time. Then i told him that please tell me the exact time he says go and log in a call first and then he will come. I tell him that i will complain for it he tells me go fuck yourself. I have purchased Samsung LCD 40 inch and now i am wondering if i have done right or should i purchase any more Samsung product or not. Installation person name is RAJ from Bangalore and his mobile number is 09739038629 .