I have ordered the Nokia Bluetooth Headset Nokia BH-503 on 30th December 2013 and I received the order on 2nd January 2013. Though I received it earlier, I was unable to use it because the device is faulty. The device is not even switching on even after getting charged for 2 hours. I have contacted the shop clues team on the same day to request a return or the refund of the amount if the product is not available for the same price. When I contacted them on 8th of January, they are saying “We have to take an approval from the Merchant either for a refund or a replacement of the device”. However, the shop clues website has a 10 day return policy. Today is the 9th day I’m complaining you as they are not responding. Please do help me either with Return or the Refund of the product. Thanks! Details of the Product: Order number : 9802957 Product name : Nokia BH-503 Stereo Bluetooth Headset Bh503 Bh 503 Price : Rs.999 Shipment from Delivery with Tracking number: 15213598512

Either I need the refund amount or the replacement of the New device in next 72 hours.

Complainant Information
name- Sampath