Dear Sir, I ordered (HTC One X – 32GB 1.5 GHz quad 4.7 ” 8 MP Jelly Bin 4.2.2 FULL HD (Black) PHONE) from ShopClues (My Order ID : 8556355) on 16-11-2013 from Cash on delivery basis and I received the phone on 27-11-2013. After using the phone for 2-3 days I found the phone had defective audio jack and defective screen ( Manufacturing Defect) and I contacted the Shopclues Customer care and explained my problem on Dec 04 2013 at 11:39 AM. After exchange of many E mails they approved my return request on Dec 21 2013 to refunding the amount. (request had been logged with ticket number 589180) First they said they are arranging the pickup for return and will be coordinating with their courier partners regarding the same within the next 24 hours. But on 24-12-2013 I received an E mail from them as, We are unable to do reverse pickup for your return request as your address is non-serviceable with any of our courier partners. We apologize for the inconvenience. To expedite the process, we would like to request you to courier the product to us and We will be happy to refund the shipping charges upto Rs 300/- in the form of Clues Bucks. Kindly email us your courier receipt to get the refund. On 30-12-2013, I returned the defective phone along with all its accessories from BLUE DART Courier ( AWB Number – 60176155373 ) and paid Rs. 350 which weighs 500 grams. On 31-12-2013 I sent an E mail regarding the courier and attached the scanned receipt copy of the shipment and photos of shipment box. On same day i received an E mail from ShopClues as my request had been logged with ticket number 630935. On 2-1-2104 i found shipment was received by shopclues in the tracking page of BLUE DART Courier and I requested shopclues to confirm the receipt of receiving the shipment. On Jan 04 2014 – 04:32 PM i received an E mail from ShopClues as, Based on your concern we would like to inform you that we have received Data cable, Adapter, Headphone only. As per update Mobile Handset is missing. We request you to kindly dispatch the same from your end. Please be informed once we received the product in our warehouse then we will be able to proceed further. I contacted BLUE DART Courier Customer Care and explained them about the same thing and they gave complaint no. 259380 and said their investigation team will handle this case and will report us within 3-4 days. On 8-1-2014 I sent an E mail to ShopClues for rechecking the same issue as i sent all the products including mobile phone in a single box and requested them to reply if they found any tampering in the packing or variation in weight of package. On 9-1-2014 again i sent an E mail to ShopClues attaching photos of shipment

I want my money back and legal action should be taken against ShopClues

Complainant Information
name- ManjuHonnur