The charger is not working so I need a replacement for the same at the earliest . Please do the needful .

10 Sep 2015, 08:17 PM 67695560 UNIVERSAL MICRO USB MOBILE CHARGER FOR NOKIA LUMIA 520 620 720 820 XL 1020 BLACK (QTY:1) Estimated Delivery Between: Sat 19 Sep and Tue 22 Sep Rs.249
Request for Return
padmaja_swati@yahoo.

Dear Customer,
Greetings from ShopClues.com.
This is with reference to your query regarding order.
We regret for the inconvenience caused to you. Based on your concern, we would like to inform you that we had asked to provide us the required information, however, there was no response from your end for next 10 days. As per ShopClues Terms & Condition return request is accepted within 10 days of delivery which is already over. Hence, we would not be able to fulfill your request as per our return policy.
We appreciate your patience and understanding in this matter. If you have any further concern or queries, please feel free to contact our customer support team and we will be happy to assist you further.
Best Regards,

Monica

Dear sir,
I have a complaint on the above order , but they are not ready to replace.Will I get a solution for the same
Thanks and regards
padmaja