I had ordered a 16GB Strontium TNT USB pen drive (Code: 65395) from ShopClues,com on 23rd Sept, 2013. Order Number: 7051135. The product was shipped by a merchant – KBC Computech somewhere in South Delhi via an especially on time courier service – IndiaOnTime, which took 10 days to deliver a postcard sized packet to Electronic City, Bangalore. On 3rd October, I found that the product I received is not in operating condition. It was DEAD ON ARRIVAL. I contacted the customer care of ShopClues via phone and mail, and the response they give is that I should go all the way some 40kms to a Strontium Service Centre to that I could get it replaced myself. When I told them I am not willing to do that, they say I could go there and get a DOA letter, scan it and send it to them, so that they could consider talking with the merchant for a replacement. Who on earth talks like this? What kind of culture are they being trained at this company? If they can’t provide a customer the basic decency of proper service, then why are they still here in the e-commerce competition? First off they send a duplicate/seconds product, and then want me to invest more time and money in getting it replaced?? Worst ever shopping experience at an e-com website, and really pathetic customer care. They are money-centric frauds selling degraded goods, with no respect to a service perspective. Please help me resolve my issue at the earliest, and help others not fall in this trap anymore.

Immediate replacement of the defective product, or refund.

Complainant Information
name- pacificasian