I have purchased one mobile phone (iphone 5-c) from online shopping site Shopecluse.com. I found that phone without any guarantee and warranty also with lock phone. After that when I start my phone I found that there is some hardware problem in it (vibration functionality is not working) so that I call to the customer care and try to convey my problem, but i did not get satisfactory answer from them. After one month, I try to follow and get any update or answer from them, then they take back my phone and after few day I found that same phone without any change. (vibration functionality is still not working. They even not give me a single call for what they do with my phone. After that I call to the customer care they are say that Its not their problem. Its all about dealerside and they do their hands up.

Need cash back from shopecluse

Complainant Information
name- jayshree e-mail jayshri487@gmail