On 22nd May at 20:00 PM, I started receiving SMS alerts from Axis Bank regarding transactions happening from my account, and surprisingly somebody was buying products from SnapDeal ILLEGALLY using my debit card. (Debit card was and still is under my possession). I kept calling SnapDeal customer care while running between Police station and AxisBank, but SnapDeal were simply irresponsible adding up to my mental pressure, even after facilitating them with complete details they were reluctant to help me out and simply eating my team, I was forced to communicate only via emails which took hell lot of time to make them understand. As per SNAPDEAL Customer care TAT for any order is 4-7 working days (which does not count weekends as working days) but they delivered the product within 1 working day to their that customer which also counts the day when they were already aware of FRAUD with this order but they neglected all ethics and minded their profit. As of today i am not in a better mental condition but they are not ready to understand the criticality and gravity of the concern and they keep on saying their scripted dialogue ” Sir we have send details to BACK END Team and they will revert with undefined timeline…” how pathetic this is. If they wanted they could have stopped that fraudulent order, but they didnt do so even after I provided then police complaint copy. SnapDeal Complaint Number: 6786090

1. I want my completed disputed amount back along with 10000 INR as a fine charged on SnapDeal as they even after being aware that the particular order was fraudulent , they didn’t stopped the order and let it delivered.

Complainant Information
name- tsinghal e-mail tsinghal18@gmail