I placed an order for a Panasonic 32 Inches TH-L32B6D LED Television on www.snapdeal.com on 13th October 2013 vide order no. 1327257558 and it was delivered to me on 19th October 2013. What attracted me the most about the television was that snapdeal was offering an extended warranty of 2 years in addition to the one year warranty at no extra cost. However, when I received the package, it contained coupons for only one year warranty. I immediately brought this to the attention of snapdeal through submission on their website. They replied saying that the warranty would be given to me at the time of installation and demo by Panasonic Authorised Service Centre. The Panasonic Authorised Service told me that they are not responsible for giving extended warranty and that we should get it from the vendor itself. Since then I have taken this matter with snapdeal or many occasions by telephoning them and also submitting my complaint on their website but they are only assuring me that my complaint is being taken up with the team responsible and that it would be resolved within 48 hours but nothing is being heard from them with respect to the 2 years extended warranty.

I want snapdeal to honour the promised deal and give me and extended warranty of 2 years in addition to the one year warranty.

Complainant Information
name- unikweb