SIR, my name is Rahemul Khandaker.last 2 years i shopping to Snapdeal.My registered email id of snapdeal ‘rahemul.khan@gmail.com’ and registered mobile number 9635638130. But i recent have great problem about refund money. My order no is 1858425159 .product is “ LG 42PN4500 42 INCHES PDP HD PLASMA TV”.. I ordered this product on 24.03.2014 .snapdeal dispatched this product on via Gati courier. The date of received the product is Monday apr 7.. After the open the package of TV, the product is damage, the inner screen broken. On next day I call to snapdeal call centre, and give me a complain ticket id 5868631. And tell me your money full covered ‘TRAST PAY POLICY’.and your maximum time for solved this problem 4 working days. On next day snapdeal call me and told me that “ please give me details photo of package”. After the disconnect the phone I sent 26 photo in details clearly to snapdeal via email id(rahemul.khan@gmail.com) to snapdeal mail id “help@snapdeal.com”. Snapdeal received this,our team will contact for reversed pick up in 4 working days. After3 days I get a mail id which is revered pick up through BLUEDART courier service. As per snapdeal mail id I call to Bluedart customer care to registered my pick up and give my details address, weight,product,centralized account number,order id. On next day bluedart call me that it is not possible to reverse pick up ,because the weight of the product 32 kg,we get maximum 7 kg.you may call to snapdeal. I give the information to snapdeal for solved this problem. Snapdaeal told me that our team will contact you,your maximum time in 4 days. Please ready your product for re-scheduled reversed pick up. But after 4 days I there are no response, again I call to snapdeal,.and snapdeal told me the same –wait for 4 days. After I wait 4 days,there are no response. Again I call to snapdeal, but snapdeal tell me same- wait for 4 days. This harassment I face 1 month, again again snapdeal tell me same.untill this problem same. My product is ready for 45 days According to snapdeal trust pay the money was covered maximum 1 month. But sir I face this problem 45 days.now snapdeal dn’t get me any mail id or any call. If I call to snapdeal,wait ,wait wait……. The details of snapdeal mail id which I received at day to day I download this , I submit this to zip file.please see this. If any problem to solved this problem,my contact number is 9635638xxx,9749354xxx, mail id rahemul.khan@gmail.com Sir please solved this my problem.and punish to snapdeal for public harassment Rahemul Khandaker
sir i want pick up my product immediately and refund my money immediately.
Complainant Information
name- RAHEMUL e-mail rahemul.khan@gmail