I have a viewsonic VA703m monitor (serial #QAP064740061) which was bought around 29-jan-2007. I had placed a call in 2009-December, (2nd or 3rd week) regarding the problem in my monitor as there was no display in the monitor. The service engineer asked me to put in a new display cable and call back if problem was not solved. I was able to check this only on 30-Jan-2010 as I live in a suburb and had to go to the city to buy the cable. The new cable did not help in fixing the problem. When I called the support on 30-Jan-2010, I was told that the monitor is out of warranty from 30-Jan-2010 and they could not cover the repair. I insisted that it is an old complaint and demanded to talk to a supervisor. They said that supervisor was busy and they would pass on my telephone numbers to Mr. Sushil Kaul, the supervisor. I have tried reaching Sushil Kaul again and have got the same response that Sushil is not available and he would call back. I was also asked by the support engineer to send an email, which I did on Jan-30-2010 for which I got a standard response saying monitor is out-of-warranty. I responded explaining the situation and there has been no responses to my mail since then. I am unable to get this monitor repaired outside at my own cost as the parts are not available and not supported by Viewsonic service centers.

Repair or replacement of the monitor

Complainant Information
name- raoa