Dear Sir, I Bought a SONY LCD TV, Model NO- 40Bx420, serial No-7000871 on 28th September 2011 from Sahu Agencies Private Limited, Alambagh, Lucknow. I started experiencing double image(ghosting) of the picture in April 2012. I had registered this complain to SONY and requested them to look into this particular problem.Sony engineers had visited my residence and I inquired with them reason for the same. They told me that its because of set-top box signal reception problem. Till that time this LCD was in warranty period. Right now the double image problem has become very severe and its flickering all the time. Therefore we complained this on customer care of SONY in second week of December 2013. and some engineers visited at my place. This time engineers confirmed that its LCD Panel related problem. Later On SONY communicated us that it will cost me approx Rs. 21,600 to repair the same. My simple plea is, had SONY looked into this problem when it appeared for very first time, It would have been repaired under warranty period only. But they misguided me and told its set-top box related issues. I had purchased this TV because of reputed name like SONY and had never imagined that such a major technical problem would come up in such a short time. We had bought this TV in EMIs for a handsome amount of Rs. 49,900/- and this amount means a lot for middle class person like me. I can not afford to pay Rs. 21600 right now. Also Sir,Just to apprise you of a fact that how faulty and technically inferior products are being manufactured by SONY, I am facing problem in my SONY DVD as well. Its eject function is not working. DVD swaps it mode automatically like from USB mode to FM mode, FM mode to CD mode. I am really sick of this brand and decided to never go for this brand. I request you to kindly help me in solving my problem and getting justice from SONY India. Please note down address and contact details of SONY:- Uttam Chandra,Officer, Customer Centric Division, phone No- 01166006600(Ext 714) SONY India Private Limited A-31, Mohan Co-operative Industrial Estate Mathura Road, New Delhi- 110044 Toll Free No-18001037799 Email ID- sonyindia.care@ap.sony.com Thanks and Regards Redress Rakesh Kumar Mobile No-09793600881 Flat No- 221, Vikas Apartments, Vikas Nagar, Lucknow, Uttar Pradesh-226022.
Free of Cost Repair of my LCD.