I write in reference to the aforementioned VAIO laptop which was purchased by me on February 28, 2013 from Monarch Infotech, Mumbai. The laptop sold to me is defective inasmuch as I have been facing several issues with it ever since the date of its purchase. In the very first day of its purchase, the laptop was constantly getting hung and not functioning properly. I was travelling for business in the first week of March 2013 and was unable to give presentations on my laptop due to the constant malfunctioning of the laptop which caused me much embarrassment and inconvenience. Immediately upon my return to Mumbai on March 5, 2013, I sent the laptop with my staff for examination to Monarch Infotech and had it checked and repaired by an official of Sony named Mr. Asif. However, soon thereafter the laptop again started malfunctioning for which my staff once again approached Monarch Infotech. The officials of Monarch checked the laptop and informed my staff to approach the Sony service centre as they were unable to repair the same. Accordingly, on March 16, 2013, I sent my staff with the laptop to the Sony Service Centre M/s. Sonus Electronic (P) Ltd. for inspection. The officials of Sonus informed my staff to back-up the data and then hand over the laptop to Sonus for repairs. Since I urgently needed the laptop for my business, my staff promptly took a back-up of the data and took the same to Sonus on the same day, but they refused to examine the laptop on that day and told my staff to leave the laptop with them as they would require a minimum of 3-4 days to examine the laptop. Since I did not receive any co-operation from Sonus I contacted the dealer, who in turn contacted Sonus and accordingly Sonus carried out some repairs to the laptop but in spite of the repairs, the laptop did not function properly. I once again sent the laptop to Sonus on March 18, 2013 for examination and they again carried out some software repairs and upon inquiring about the constant malfunctioning of the laptop, they informed me that if the issue re-occurred, I would be required to leave the laptop with them for a few days as they may have to send the laptop to be examined for hardware defects, in which case they would take 4-5 days to revert. Thereafter, the laptop was not even booting and I had to once again send my staff with the laptop to the service centre who conducted software repairs. Soon thereafter, the laptop again malfunctioned and pursuant to my complaint, Sony sent an official to my premises to repair the laptop on March 19, 2013 who carried out some software repairs for the fifth time in less than a month. Pursuant thereto, what is even more shocking is that the touchpad of the laptop has become completely unresponsive and stopped functioning and, as such, I am unable to operate the laptop. I purchased the laptop for my business considering that it would be more robust being a higher end model, but I am shocked that it has been constantly malfun

my business has greatly suffered since inspite of purchasing a higher end laptop I am unable to use the laptop at all since the date of its purchase.

Replacement of the laptop

Complainant Information
name- sureshjumani