Sony Xperia Z1 case – I have ordered a Sony Xperia Z1 from Flipkart on 13th Dec 2014 costing rs 38,839. In the first few days I have faced problems with the phone not getting charged, despite the charger is connected & power on, the phone does not get charged & Flipkart replaced the phone (invoice date: 21st Dec 2013). (Page 1 & 2 of attachment). In the month of October, I have started facing similar issues of not getting charged and gave it at the service center (Sonnet care) in Indiranagar on 30th Oct. They mentioned they would have to send it to the head office & it would take around 20 days (Page 3 & 4 of attachment). The same day evening I had gone to the service center to talk about the job sheet as they had mentioned scratched for condition of the set & My hand set is not scratched as, it had front & back screen guards. They handed the phone to me stating that it was fine. I started facing the same problem again from the very next day. Had given it in Sonnet service center on 4th Dec (Page 5 of attachment) and it is now ready for pick up 19th Dec, 2014. On conversation with the Sony customer care, understood that the IMIE number/ mother board has been changed & has an additional warranty of 90 days. It has been sent to the head office (Level-4 repair center in Chennai) & is now back in Bangalore, Sonnet care, for collection. On inquiring more they also mentioned that if any repairs occur after 90 days, I will have to bear the cost & the hand set will have to be sent to head office as the local centers in Bangalore are not equipped to repair the Xperia water proof phone. My phone warranty expires 21st Dec, 2014. Sonnet care number: 080-41178177 Sony India Pvt. Ltd., New Delhi: 011-66006600 Sony Customer care number: 180030002800
I would like Flipkart (WS Retail Services Pvt. Ltd.)/ Sony (Sony India Pvt. Ltd.) to give back the cost incurred for me in purchasing the Sony Xperia Z1, Rs 38,839. I have faced the same issue thrice and do not trust the product. I would not want to collect the repaired mobile now, as I doubt the same might reoccur again.
Email Id: nam.veda@gmail.