Hi, I purchased sonly Xperia T2 Ultra on 2nd May 2014 (IMEI#351867062677023) keeping in mind the brand value and product offered. I have always been using either iPhone or Samsung handsets and for the first time was trying out Mobile Handset of Sony. Unfortunately, I have to say that this was my worst decision to go for a Sony handset. The Handset experience was extremely painful The phone went into sleep mode frequently (Whenever it was Idle for 15-20 mins). The calls never matured and every time I had to restart the handset before it functioned. Initially I thought it is a network issue, but this happened with multiple sim cards (It is a multi sim Phone). Tried it to make it work with 2G/3G networks but to no avail. Besides this even the sound quality deteriorated once this the call was more than few minutes.

Finally I decided to get in touch with the service station of Sony at Salt Lake. Thanks to its excellent customer service and so called technical experts, who concluded that there is no problem with the handset.. This conclusion was post some software resets and without actually looking for the problem in the handset. Since the issue occurred within first month of purchase, I though sony would be sensitive enough for the customer complaint rather than decline to accept and correct the handset issue. I met Mr. Pinaki Maitra (Area Service In charge) as well as Sayantoni Biswas (Executive – Tech Support Center), but to no avail to my complaint and resolution under pretext of no issue with the handset. This is the worst kind of response a customer can get where his bad experience was completely termed as wrong. In this forum, I demand Sony to take back the handset on account of Bad Product and refund the monies paid with expectation of a good and stable product which was actually one of the worst handsets I have used till date. Thanking you..

Regards
riazmotiwala@gmail.