I ordered one oven tandoor from Starcj Alive on 12-Nov-2011 (order number 2011-11-12-023345) with card payment of Rs 3400. As per their website and customer care they shipped my order on 19th Nov through courier Gati.
But Gati is saying that never recieved any courier for me.

I didn’t get the product till 29th november and after many calls to customer care they cancelled my order.
But now they are not refunding my payment.
Everytime I call customer care they say that complaint has been forwarded to concerned department and I will get call back in 24 hours but no-one calls back.

I am not sure if starcj is going to refund my money. I have to take customer courts help in this case.

Vishal Gupta
9873384276
Gurgaon
Haryana