Dear Sir

I have an NRI account with SBT Kannur Main Branch.

Since I Am Employed In Dubai , I Will Be In Kerala Only for 4 weeks in an year .

Since i am staying now in my newly built home In Thaliparamba
I used to withdraw money from thaliparamba branch ,

Last year I had no problem encashing my own cheque in thaliparamba branch, though my account is in Kannur main branch.

Today morning (23 mar 2009 ) i submitted my own cheque to encash it at SBT thaliparamba branch

The cashier , told me that they stopped accepting cheque issued by other branches , he did not gave any valid reason to the stoppage of service , and directed me to meet the branch manager .

The branch manager repeated the same answer , and to the question why the customer was not informed about this change , he directed me to ask the kannur branch manager as he is who suppose to inform me as my account is there .

I Planned to go to Madras to meet my friend today, all my plans where jeopardized , due to non availability of funds

had i been informed by the bank about this change i would not have lost my valuable one day from my limited holidays .

I strongly believe it is the service providers duty to inform the clients about policy changes, new formalities etc

as so i kindly request the consumer cell to get me reimbursed monetarily to minimum amount of Rs 200000 from the bank
for the frustration and waste of my valuable time , due to fault solely of the bank .

Thanking You

Kind Regards

Hemanth Kumar.U.K
Vineyard
P.O.Koyyam
Thaliparamba
Kannur Dt
Kerala
Mobile : +919744508509