reliance internet extra payment not refunded

I’d a reliance datacard connection and when i lost that datacard and requested to close that a/c they said to pay the outstanding bill while i also have standing instructions on my credit card to pay the bill.
they said if you pay now then extra amount will come in 30 days back.
but after many visit to their office and complaints i’ve not yet received my extra payment which i’ve paid to them.
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