message and connecting to care centre

hello sir..
i’m using two numbers…both are airtel…
for past few more months i’m having a problem that,i cannot contact, cannot talk with customer care center.. if i try many ore times also i cannot reach that person to solve my problem.. if i call to care center from my friend’s number also. they are giving very very poor response..
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Failure to fulfill commitments

On July 9, 2010 I purchased one airtel world sim along with a prepaid
connection for my daughter from ARC@M-block Connaught Circus, Delhi
The staff there was very cooperative and efficient within 24 hours the
sim was fully functional and was very impressed with the services
provided by Airtel. To carry this good fortune further i decided to
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