Extra Deduction by VODAPONE company

Respected Sir.
kindly requested kuldeep sharma is a good user of VODAPONE since long .but today vodapone deduct my Rs.30 without any information ,and when i talk with C.care named Parveen,Therth,vijay and other one .they ask me that is my fault , but if that is not my .and C.care not attende a customer with softly
matter is that
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