My name is Akhilesh Patel. I work with Ericsson India Global Services Bangalore. Till last year, our company used to provide Tata Photon connections for official internet usage. Under this policy I’ve purchased Tata Photon Connection in September-2012 with the payment of full one year advance rental of rs. 10113/-. Following were my details: CUST ACC NO. : 915218902 DEL NO.: 9243561654 After paying complete money, my connection was not activated and I came to know, that my address verification was not successful. I sent emails to Tata Teleservices, which are available in attachment and provided my address details and phone number again and asked them to correct the same in your database and activate my connection. After this my connection got activated and I started using the internet connection. Right after one year, when my advance payment got over, Internet service got stopped. Since the internet service was not satisfactory, I decided to not continue the same and moved to broadband connection. Since the connection was based on advance rental, I’ve never thought that I will have to give a written application to close the connection. After this till 12th May 2014, I did not receive any communication from Tata Teleservices. On 12th May 2014, My company HR called me and told that they have received a phone call about me and there is some amount due with Tata Teleservices and they are going to file a FIR against me, if I won’t pay that amount. Along with this my HR gave me a contact number of Mr Rakesh (Mobile No: 9620506182). I was out of town on 12th May 2014. Immediately after returning to Bangalore next day, I gave a call to Mr. Rakesh to understand the matter. When I spoke to Mr. Rakesh, he told, he is from Fraud Control Department and Tata Teleservices has launched a complaint against me to them. After asking what is the complaint, he said, Since I did not close this connection yet, I have to pay some amount to Tata Teleserices. Tata Teleservices was terying to reach me for a long time but I was not reachable through any mean and that’s why they passed the matter to Fraud Control Department. I was really surprised to hear that I was not reachable through any mean. My none of the contact details (Mobile Number, email address, resident address) have changed during this course of time. After asking, I came to know that: My mobile number and email address both were wrong in their database. Mobile number as per their database was 9942982220 but in actual my number is 97429822XX, which I have updated them in written (email is available in attachment). Email address as per their database was akilesh.patel@gmail but in actual, my email address is “akhilesh.patel@gmail”. They could not contact me, because they have not updated my information correctly in their database, and even on top of that, they could sent me a communication on my resident address which they did not.

I was really scared because I never been in to such situation in my life, so I asked what is the amount I have to pay and they sent me an email stating that I have to pay rs 7494 and they will close the connection and issue a no dues certificate. I immediately paid the amount because I did not want that amount to increase further due to any delay. But they didn’t even care to issue me the no dues certificate till date. I was very much harassed mentally and felt cheated by Tata Teleservices. I decided to take these guys in to consumer forum. Here I have lots of hope to get proper justice.

In relief, I want my rs 7494 back and on top of that I want the monetary compensation for harassing me mentally due to their mistakes.

Complainant Information
name- Akhilesh e-mail akhilesh.patel@gmail.