My user Id was 1107612145. I requested for termination of my services on 16/06/13. I had received an email confirming the suspension of my account on 26/06/13. The email also had details of the person to which the equipment had to be returned that was “CHETAN TIWARI7668137789”. As i tried calling this number and realised that the number is invalid. I tried contacting customer care about the collection the equipment but nobody gave a genuine contact number till date that is 16/08/13. There was a point in there previous email that if the equipment is not handed over with a month or so then a fine Rs 1500 will be charged. I think they purposely delaying it for the charges because i do not see any other reason to do so.

I want to hand over the equipment ASAP with paying Rs 90 as confirmed by tikona customer representative and email without any further delay in this process. As it is almost two month now and if the company is incapable in collecting there equipment why will pay late fee charges or any other type of charges. I am ready to hand over the equipment and pay the remaining amount but question is to whom. The fake police thing was a big harassment i want you people to take action against these fraudulent company cheating customers.

Complainant Information
name- Prateek750