I had a 3 months tikona wi-bro plan with user id 1109469017 , which was scheduled to be renewed on 26th,Feb 2014.I was using the service in Bangalore,India. Before the completion of my first plan period many times i received calls from tikona care executives asking for renewal of my plan. But every time i told them that i want the discontinuation of service. I mentioned that I am not getting good speed and most of the times the network was down hence i want to discontinue. But instead of discontinuing the services they registered a technical complaint. On 25th of Feb I received another call asking about the renewal of plan, i told again that i want to discontinue, on asking the reason I told the issues I was facing with the connection. However, on 26th early morning I found my internet to be still active, for which i called customer care again. This time the customer care people told that there is no discontinuation ticket logged for my user id. I asked them to raise a ticket right away and discontinue the service. The TT no. 1-3018633398 was generated on my request, and they said it would take 15 days to discontinue the services. I have not used the services after 26th morning. However i got mail for bill payment, I called customer care again and asked about the same. They said i should ignore the mail, and i will get a final settlement mail after discontinuation of service from the payment department and also to not use the internet. I was told that i would be charged for whatever i have used and i shouldn’t use the service. But i got my final settlement mail with the stating that i have to pay for the next 3 months as my plan was renewed on 26th. Note:-I never my consent to renew the plan. Mentioned below are the Full and Final Settlement details for my Account no. 121018577: Amount Payable : Rs.2715.12/- CPE Charges : Rs.1500/- Total Payable Amount : Rs.4215.12/- 1)I want to know who is responsible here for the discontinuation request not being registered on right time? Mind you the TT was raised on 26th of feb and the renewal date was same, Before which also i told to discontinue. 2)Also why do i have to pay full amount when i haven’t used the service for half a day(50MB as the customer care told me). My internet was down for most of the time in first 3 months for which they should be little considerate. 3)Why i was misguided to not use the internet after raising the request and told that i will be charged for what i have used? If anyway i had to pay full amount, then i had better used the service and pay. 4) After raising a discontinuation request, i received calls for the technical department for the technical ticket they raised initially. Also i received calls from recovery department for recovering payment. Every time i ad to explain each guy the situation as mentioned above. This shows some serious communic

I don’t want to charge the company for anything. I am willing to pay only for the services that i have used and not for the entire period(3 months) As I used 50Mb on 26th of Feb after which I stopped using the service as instructed by them. The miscommunication and misguidance are not my fault and I shouldn’t have to pay for that. I just want my questions to be answered by them,which doesn’t seem to be happening now. I am raising this complaint as i am not sure where to guide this issue. I am keeping this complaint as a fail safe if at all the company denies me of my request. Please help me clarify my queries and suggest me if I am making mistake or not abiding by the rules anywhere

Complainant Information
name- devkar