I subscribed Tikona broadband plan in February 2012 in Pune. Tikona representatives installed the equipments on 03-03-2012. Then after first month I shifted to a new address nearby to the old address and asked the Tikona customer care to install the equipments at the new address on 23-03-2012. They did it on 13-03-2012. During this period, internet wasn”t used by me. But still I paid the bill according to the plan. Then due to their bad internet service, I send an email to cancel the subscription on 14-05-2012. I paid the bill upto May 2012 since internet was used only till May. But they didn”t send anyone to take out the equipments. So I unplugged the cables myself. They sent their representative to take the equipments in July 2012. And had also sent me a bill saying that I have to pay for the month of June. I contacted their customer care and told that I have not used their broadband during that time. They said that they will enquire into the matter. Then they didn”t called me for a long time. Now on 12-07-2013, after one year, Tikona has sent me a Demand Notice asking for the payment of Rs. 1640 and the equipment cost Rs. 1500. I have called the person whose number is mentioned in this notice and he talked to me in a very rude manner. I have also searched on internet and found that Tikona has done similar fraud with many other persons across the country.

With such kind of actions, they are trying to mentally harass me.

I want Tikona to take back the demand notice. This issue should be taken to consumer court to teach Tikona a lesson.

Complainant Information
name- RStalks