I bought a Tata Photon + on 31st July 2009 having number 9230040689 9230040689 and account number 934185426.

After using the photon I found that speed is very very low. I contacted customer support they gave me various settiing but couldnot increase the speed. The speed I was getting was in the range of 100 to 300 kbps. This was tested from the website provided by Tata support executive. The complaint was registered vide email on august 10 2009 vide docket number 184342283.

Various executive visited my house, changed various setting in the computer but could not increase the speed. They checked with 2-3 computers at various locations in house and even used their own laptop to check but of no avail.

On complaining to nodal office on august 11 2009 he closed the call informing me that speed between 256 kbps to 600 kbps is Ok. and had no explanation why my Photon is working so slow.

On appealling to to Applleate Authority vide no. 193074549 dated 14th October 2009 I am yet to receive any answer.

I hv stopped using the connection and is running around to get my refund from the comapny, for this expensive white elephant where the ad claims speed upto 3.1 MBPs but comapny says it is not possible.

Now they are only asking for the bill which they have generated without solving the problem. The 3 bills I have already paid without getting any service, they are silent about it. The complaint to Nodal Office and Apellate Authority is still pending.