This is with reference to my mobile no. 9167744790 which was suspended on 14/06/2013 owing to some technical issue and sheer negligence from Vodafones end. Mine was a corporate plan and I had resigned from my previous company and wanted to transfer the no. on my name from my company name for which I submitted the necessary documents on 06/06/2013 at Vodafone gallery, Juhu Branch, Irla Masjid to Customer care executive Mr. Karim Mewawala. Being a responsible customer, I didnt want vodafone to face any non-payment of Bill from my previous company for which I submitted the docs well on time to get it transferred. I am sure you would appreciate the genuineness of a customer who has always made sure that there is no issue to Vodafone. Now Karim Mewawala, the executive from Vodafone gallery has got the NOC from my previous company in email and has taken all the necessary documents for transfer and issued me a new sim card. He briefed me after 4 days, your current Sim would be deactivated and you need to put in the new Sim card for accessing the network which I did but there was no network on both the sims. I had already stated to him, that I am going to be traveling outside Maharashtra from 10th June and would want the mobile no. to be active since this is the only mobile no. which was with everyone and with all the job recruiters. They tried hard to contact me but failed on account of the no. being suspended. Since I was outside Maharashtra, I mailed Karim Mewawala twice or thrice but he has not bothered to respond to my email. If customer associates from Vodafone company behave in irresponsible behavior, then I am sure it can be tagged as customer harassment and ignorance cell rather than customer service. I came back and then visited Vodafone gallery store at Four bungalows at andheri and Dhananjay the customer care in-charge brief me that I would need to visit Juhu Store of Vodafone where the documents were submitted. I visited the store and told them about the issue, they reactivated my old Sim card which could very well have been done by Karim Mewawala too on my request in email while I was traveling. Also all the issues could well have been avoided. Does it require me to come down to Vodafone gallery and personally pay visit to activate the mobile no. for no fault of mine. This attitude is truly unprofessional and uncalled for. Due to negligence shown by Vodafone executive, many job recruiters tried contacting me but failed to get through on account of this no. being suspended. Who is going to compensate for the substantial loss and mental harassment that I had to go through on account of no fault of mine. Today I am jobless on account of the sheer negligence and ignorance from Vodafone end. I have nothing personal against Vodafone executive but the approach was nt correct that he practised. On 5th July I got a call from Vodafone end for transfer which would be done in next 4-5 working days. This should have ideally been done in

I want them to compensate for the mental trauma and the jobless on account of fault found from Vodafone end. Strict warning also needs to be issued to such multinationals who take the customer issue lightly and on all the follow ups done pay no heed to it.

Complainant Information
name- Shalinnair