I came across a quote that says ‘The cars we drive says a lot about us’. When you drive a Mercedes-Benz you know karma and everything good is on your side. Being an avid car enthusiast, I felt I should take my love for cars to another level and broaden my taste and garage a little bit by buying another car. Moment of bliss, isn’t it? Dream come true you’d say. I felt no different. But what are the odds that there is someone out there who plans to spoil the party for you. I was yet to find out courtesy, the Volkswagen Vento 1.6 Petrol Highline AT. Volkswagen – Das Auto, ‘Das’ what they said, till it all proved to be a sham. My innocent mistake? I fell in love with the car at first sight and knew I wanted it. Considering it moved out of the backyard of the biggest German automaker and the third largest automaker in the world there is a sense of faith that makes you believe that it’s all going to be smooth sail. Enter reality. My nightmare started on 6th October 2013, when I booked the vehicle under the able guidance of Mr. Salim Akhtar a Volkswagen representative at Volkswagen Mumbai West (Mob +919167226654). I guess some people don’t understand the promises they are making when they actually make them, perfect specimen here: Volkswagen. I was told that the car is in stock and Volkswagen would deliver it either on 13th or on the 14th October 2013. Keeping in mind the fact that I was dealing with a car company that strives on the standards it sets I was expecting them to keep their integrity in check. How wrong I was. On 7th October I made an advance payment of INR 75,000 while the balance amount of 10,11,587 was paid on 8th October itself. Is it wrong to expect what you have rightfully paid for? For the world no! But I’m guessing Volkswagen is an exception to that rule because on 14th Oct I was told that the car, my car, which I had paid for already, would be delivered on the 15th to which I made a request that instead I take it on the 18th , it being an auspicious day. But I guess in Volkswagen’s calendar it’s an auspicious day only when they think it is because, I was told on 17th as well as on the 18th that my car would be delivered to my residence at 4 PM that evening. When someone’s integrity goes for a toss then why bother about punctuality at all? Because, when I called them at 4.45PM to find out why my car had not reached the assigned destination, I was told that the car would leave shortly and would reach my residence by 6 PM. I guess Volkswagen had mistaken me to be the Zen Master because they had brought me to my wits end by now and I had reached my peak of no return and yet hadn’t bothered to revert on the status of my car delivery. At 6.45 PM they asked for an extension on the said delivery time and that they would revert soon. No marks for guessing that there were no reverts from their end. I had to keep calling every 10-15 minutes and every time they promised to revert back. Finally at 8 PM I was told that the ca

Deliver the car on promised time else return the money

Complainant Information
name- jayendrashah