Dear Sir / Madam, I had previously closed complaint ID: 89408.2.2014 and 89414.2.2014, as I had approached WB Consumer Forum. However, as they could not help, I’m refilling my complaint as follows – I had sent to M/s. Whirlpool of India Ltd. the attached e-mail on 05/05/2014, which fully explains my grievance. I had also sent the following e-mail content through their website http://www.whirlpoolindia.com/contactus on 05/05/2014. I have not received any reply or corrective steps till date from Whirlpool. I am not ready to wash and have more clothes spoiled in the machine in its present state. Furthermore, I feel that Whirlpool is giving excuses and are not taking interest to change the Drive Assembly, as they may have spent more than the AMC amount paid to them (Rs. 4100/-) for validity up to 23/09/2014 for maintenance of this washing machine. Neither do I have the means nor the finance to challenge a huge company like Whirlpool. I pray for justice to you. Thanking you. Yours faithfully, Rudra Mozumdar (9831849057) Remarks: 1) Engineer’s Observation against the first Service request no. KL0414006449 dated 11/04/2014 is attached for your kind perusal and necessary action. The Request was closed arbitrarily. 2) For your information, the second Service Request No. KL0514002530 dated 05/05/2014 has also been closed arbitrarily. 3) The name of the works engineer referred in my attached e-mail is Mr. Asish Sahoo.

I request following relief/compensation – a) Rs. 4,100 – Refund of AMC amount for period from 23/9/2013 to 23/9/2014 b) Rs. 15,000 for spoiled clothes, linen etc. and for harassment. c) Rs. 20,000 for purchasing a new washing machine. Total compensation Rs. 39,100/=.

Complainant Information
name- rudra e-mail rudra_1970@yahoo