DEAR CONCERN, I RAJINDER PARSHAD I HAVE BOOK AN ORDER ONLINE INTO THE WOODLAND WEBSITE (AERO CLUB DELHI) FOR THE SANDAL OF WOODLAND HAVING MODEL NO. Mens (GD 1043111) VIDE order ID NO.26138 DATED 07.03.2013 AT 4.24 PM I HAVE MADE THE THROUGH ICICI BANK DEBIT CARD THE PRODUCT IS REACHED AT ME ON 15.03.2013. ON 2ND OF APRIL I SAW THE SOLE OF MY SANDAL HAS BEEN DAMAGE TILL 2ND APRIL I WEAR THIS ONLY 4-5 TIMES IN FIFTEEN DAYS THE SOLE IS DAMAGE DURING THE SANDAL IS IN THE ALMIRHA. I SURE THAT THERE IS MANUFACTURING PROBLEM FOR THIS I CALL TO THE WOODLAND CUSTOMER CARE THE EXECUTIVE TOLD TO ME THAT WOODLAND GAVE THREE MONTH GUARANTEE I ASKED THEM FOR THE REPLACEMENT OF THE SAME AND ALSO TOLD TO THEM FOR THE COURIER CHARGES WHICH I HAVE PAID TO THE COURIER COMPANY I HAVE PAID INR 380.00 TO THE COURIER COMPANY AS COURIER CHARGES VIDE DOCKET NO.MI0218526 AFTER DELIVERY AT THEIR OFFICE I CALL TO THE CUSTOMER CARE ON 19.04.2013 EVENING AT THAT TIME THE EXECUTIVE TOLD TO ME THAT THERE IS WEAR & TEAR PROBLEM IN THE PRODUCT AND WE CAN NOT REPLACE IT THEN I TOLD TO HER GIVE THE TECHNICIAN REPORT IF THERE IS WEAR & TEAR PROBLEM BUT SHE REFUSE TO GIVE ME ANY REPORT AND ALSO REFUSE TO REPLACE MY PRODUCT SHE ALSO REFUSE TO GIVE ME THE COURIER CHARGES.

Complainant Information
name- raj 888