I bought titan edge watch (Variant Number ND1296SM01) on 15/08/2014. (TIN: 27030024327) (Doc No: 100003827) from The World of Titan Shan-Hira, 13, M.G. Road . This watch has a manufacturing defect and showed a time lag of more than 5 hours and I wore it just once. I took it to the above showroom on 13-9-2014 and showed it to the manager and demanded a refund or replacement and I was denied both saying that it is as per company policy. He took it to the Titan care in the second floor and the service guy after observation confirmed the defect and replaced the machine with an allegedly new one. The watch again showed a time lag of 30 min and I again showed it to the manager who again showed it to the service guy who again replaced the machine. This time the dial and front numerical are of gold color instead of silver. The explanation for this given by store manager is that they don’t have the said item in stock. The store manager refused to give me in writing the service record and the note from the service guy.He said that I can leave my feedback on the diary at the counter and that is the only thing I can do. This watch has been a nightmare for me and I have faced tremendous mental harassment. I demand a refund of my money or replacement failing which I will lose trust in Titan brand and never recommend it to anyone. The staff attitude is very shocking and they act as if it does not really matter to them even if the customer is facing this kind of serious fraud. No one took cognizance of the matter and they don’t seem to bother.

100% refund

Email Id: meet.nitesh3@gmail.