I had done a booking [PNR HSKTG] for Air India Flight AI661 for September 7, 2013 [sector Mumbai ? Goa, 15:00 hrs] on June 14, 2013. I called the AI customer helpline [18001801407] for changing the flight from AI661 to AI984 [sector Mumbai ? Goa, 5:15 hrs September 7, 2013]. The Gentleman changed the flight timings as requested and on inquiring did not suggest any additional payment for the change. On July 23, 2013, I was issued new [PNR YSQHS] for Air India Flight AI661 for September 7, 2013 [sector Mumbai ? Goa, 15:00 hrs]. The reason being the ticket was cancelled by Air India for non-payment of penalty charges. On the call on June 14, 2013 I was not informed about any charges and this has been confirmed by Amrinder a supervisor in the call centre at Chennai [18001801407] that it was a mistake on part of the agent who made the changes on June 14, 2013 that he did not inform. The Airline is blaming the booking agent [Makemytrip.com] for opting for refund of the ticket instead of open for use. Makemytrip.com has clearly declined to accept any responsibility for this incident. As a consumer I am being forced to fly the time I don’t intend to and run for no mistake of mine. Please look into the matter and help me change the flight timings as desired by me.

Air India is demanding a fare difference which I am not willing to pay.

Complainant Information
name- Rajiv Thakkar