Sub: Wrongly deposit of Premium in Policy No. (124053950)
Ref; Your letter No. A/C 12P dt. 23/03/209 (issued from Roop Nagar, Delhi-07)
Sir,
In reference to your above cited letter wherein you have stated that an amount of Rs. 10,000/- has been wrongly credited in my Policy. In this regard, I wish to draw your kind attention towards the following points:
1. The undersigned is having two policies viz. Policy No. (124053950) (myself –Ashok Kumar) and Policy No. (124053326) (my daughter – Mamta)
2. I have deposited both policies in your Branch (12-P) on 21/02/2009 (58825) at 12:53 and 12:57 (58826) respectively vide cheque No. 088235 dt. 19/02/2009 and Cheque No. 088236 dt. 19/02/2009 and original Renewal Premium Receipt has been issued by your Branch immediately while depositing the cheques.
3. Now I have received a letter stated above, wherein you have written me clarify the matter (WHY ?) and written that “you will take necessary action”, I do not understand why and how you have written me this language without going into the details and verification from your office itself. Whereas it is prima-facie that your staff/cashier had done some mistake.
4. Now after receipt of above cited letter, I have checked from my bank that Rs. 10,000/- amount has not been withdrawn from my Bank against my policy No. (124053950).
5. You also clarify me DO U ISSUE PREMIUM RECEIPTS WITHOUT RECEIPT OF CHEQUE/CASH? Then how your staff/cashier had issued the receipts on the spot while depositing the premium?
6. Now, it is requested that First of all my cheque No. 088235 return me which was deposited in your branch on 21/02/2009 to or ensure me that payment will not be withdrawn from my bank against this cheque or GIVE ME IN WRITING THAT CHEQUE HAS BEEN LOST BY YOUR END to enable me to issue a fresh cheque.
7. Kindly also ensure me that NAV of my policy shall not be effected.
It is, therefore, that matter may be solved immediately and directions may be issued in your staff/cashier accordingly.
Copy of Premium Receipts are enclosed for your ready reference please.
Thanking you,
Yours faithfully,
(Ashok Kumar)
Policy No. (124053950)
Mobile No. 9818032523