had Purchased Zync Z5 Black IMIE No – 911222850249200 from Yebhi.com , Invoice Number 3604791 Dated 28/05/2013. . The device was having defect of Non charging and auto Rotation was not working the device was submitted for removal of defact to company’s nominated service centre Luccky Communications (Faridabad, HR) Shop No. 4A, Krishna Palace, Arjonda Chowk, Sector-20B, Neelam Flyover, Faridabad, Haryana. via WorkOrder No RVSRN1309LFB00064 Dated 27/09/2013 The device is having one year warranty from the date of purchase and no physical damage was noticed at the time when it was submitted to service centre.Now the service centre is not delivering the device to me and asking for payment of Rs-3500/- as damage charges and removal of defect and replacement of touch screen (which was never been my issue).Even I had not given any approval to remove the defect on Chargable basis. Kindly help to resolve the matter. Thanks & Regard Chander Shekhar Bhatt

The product is still within the Warranty period, I would appreciate if you kindly arrange to make a free replacement/Defects rectification and waive off the charges claimed by service centre.

Complainant Information
name- chandershekharbhatt