i have ordered a pair of show in yepme website. and i have paid the money on line. they are given a speed post tracking number and told that the product has been dispatched. but i didn’t found the speed post tracking number, it is a fake one i have send a reqest for refund but they are telling to return the product.how it is possible to return the product without receiving it?

i want to get the product or i want my money back

Complainant Information
name- jinodevasia