I am facing repetedly non availability of network problem from the You Broadband “service provider”. following are main points I suffered during last 8 months. • Whenever I am trying to connect Customer care it is taking 15+ minutes to available Customer care officer. Let me know what is the guidelines of TRAI for waiting time for customer? & why such long waiting period for every time. • You are requested to kindly send me MIS of my complaints made with your good office this year. • As this year I face lots of connectivity problems you are requested to kindly give me the process of Loss due to non-availability of net connectivity although I have paid well in advance. • I am having loss of … o Business o Phone Calls to customer care o Using cybercafé due to no availability of net connection o Mental harassment o Unable to make timely payment to my bank and credit cards Request your intervention in this regards and doing the needful. Regards Utpal Joshi

Parmenant solution the problem, installation of seperate modem instead of shared modem loses due to non availability of network Compensation for mental herrasment

Complainant Information
name- Ujoshi