I am writing this email about all the inconvenience and trouble cause my Zoomcar team and want you to take strict action against Zoomcar and will be taking the matter to Consumer court as well, I have done the booking with Zoomcar for Ciaz AT for 13 hours and when I reached at the venue @ 12 pm to pickup the car it didn’t start and after calling again and again I have been asked to take the car from different location which was 50 mins away, due to my initial commitments I went to another location and took the car and now my booking extendes for two hours because of the delay from their side and now again at around 11.30 pm which is still 3 .30 hours away from the scheduled time , I have reported the car breakdown and executive came to the location tried started vehicle and again it didn’t start from him as well so I have said to drop me to the nearest point fr om where I can go back to home and stopped my trip and now instead of refunding my money they are charging me that I have returned the car late @ 4.32 am and this is really really sad that they are making fool out of customer, Please take strict action against them and let me know the process to file official complaint.

Regards
Rounak.goyanka@gmail.