In February 2012 as I needed to relocate, I called up the person from where the bed was purchased. While the bed was being dismantled and later fitted up I felt sorry to see the quality and craftsmanship of the furniture. The bed got loose at all the joints. The person also told me that if the bed is shifted one more time, it’s life is over. Since then I have made several attempts to get a response from the concerned people of Zuari, but unfortunately failed to get it. In the mean time the condition of the bed kept on deteriorating.

•An E-mail was sent at enquiry@zuari-furniture.com on 24/02/2012 • A letter was sent at the Chennai address in April 2012 • I had a telephonic conversation with Mr. Raghuvindra @ +91 8882318472, but he was not courteous enough to handle the complaint • After a positive telephonic conversation with Ms. Jenitha in Chennai office, I mailed her at jenitha@stylespafurniture.com on 11/09/2012 & 26/02/2013, but these remained un-answered • Telephonic conversation with Ms. Nisha in July 2013, got the commitment of a revert back • In September 2013, Ms. Nisha referred me to Mr. V. N. Mukesh by providing his E-mail ID • Sent an E-mail to Mr. V. N. Mukesh on 24/09/2013 and received apologies for the inconvenience caused • Sent an E-mail to Mr. Raj Kumar at raj.kumar@stylespafurniture.com on 23/11/2013; a person came to check the bed on 27/11/2013 and declared that the bed is not suitable to use. Any further action is awaited

I want the company to buy back the bed and refund my investment