I bought a Philips Induction cooktop from Indiatimes and it is not working. Indiatimes insists that I provide a DOA (Dead On Arrival) Letter from Philips Service Center, otherwise they will not replace the piece. Philips Service Center says that the lights are glowing and It is not dead, so DOA will not be provided. I have send the case sheet issued from Philips technician saying the PCB needs to be replaced to indiatimes and Indiatimes says the case sheet is not valid as If I fabricated it, saying that the case sheet did not contain a seal. Philips technician does not carry around a seal with himself, when he is on the field. Philips customer care team now wants me to carry this unit to them for them to see it again, but even if it is not working, they will not issue me a DOA. What is the point !!. I have already lost my money. Now I dont want to take it to philips people just to win their sympathy!! All I am left now is a ‘not dead induction cooktop’ which does not cook. I paid for a brand new product and by all means, I would expect it to work and I am asking indiatimes to give me a working product. Indiatimes pushes it to service center saying ‘DOA is required’, Service center says it is not dead.

I would want a working brand new product, what I paid for, rather than repair a defective product. Everytime I look at it, it should make me feel that I bought something worth my money and not like indiatimes played a dirty trick with me to pay for defective product.

Complainant Information
name- dileepk_gec