Ref: – Deficiency of service, false and fraudulent promises of “Country Vacations” with an ulterior motive of cheating. Sir, I, Rajiv Kumar Dugar, residing at 20C, Ballygunge Place East, Kolkata – 700019, would like to draw your kind attention to the following Facts. I received few phone calls from the organization i.e. “Country Vacations” about few days ago requesting me to take membership of their organization as they have many interesting holidaying offers at a nominal value. After few calls of request I finally agreed to visit their office. On 13/07/2013 at about 3 p.m. I along with my family members visited their office at Gajraj Chambers, 86 B/2, 1st Floor, Park Circus Connector, Topsia Road, Kolkata – 700046 and attended the presentation. Out at that presentation I was offered the following plan :- Plan/Package- 30 years of Holidays membership, 99 years of clubbing @ Rs. 3,50,000/-. The said presentation was given to us by their executives Mr. Dhiraj and senior Executive Mr. Amit. The offers which were made to me:- 1. 3 (three) years Spa (at any property) absolutely free for whole family throughout the year. 2. Car, Driver, Guide would be available at all destinations at a very nominal charge. 3. Banquet halls (at any property) can be used upto 4 (four) times in a year at free of cost. 4. Pick up and drop facility from airport free of cost at all locations. 5. 7 days free stay at any property. 6. Event passes (of anywhere) for the family. 7. 99 years of clubbing membership. 8. 6 Nights/ 7 days of holidays in Bangkok free of cost no extra charges. 9. 2 Nights / 3 days of holidays in Dubai free of cost with no extra charges. 10. 2 Flight Domestic Tickets free of cost with no extra charges. 11. 1 HCL tab 12. Insurance, Doctors available 24 hours, medicines at all locations free of cost. That their executives also told me that on my package plan of Rs. 3,50,000/- ,I was a offered a discount and the final amount paid by me would be Rs. 3,15,000/- (Three Lacs Fifteen Thousands) Only. That on 13/07/2013 itself I made a payment of Rs. 90,000/- (Ninety Thousand) only vide three transactions of Rs. 50,000/- , Rs. 25,000/- and Rs. 15,000/- respectively through my Credit Card, i.e. Standard Chartered Manhattan Platinum Card, and the rest was asked to be paid by cash by their executives. I was assured by their executives that the amount I paid through my card will be converted into 12 E.M.I. as their company have tie up with Standard Chartered Bank and all these E.M.I’s will be interest free and I will not be charged any processing fees as well. It is pertinent to note here that the representatives of their organization explained us the offer on a plain piece of paper. When I as

Complainant Information
name- rajivkumardugar