I am shovana shau. I received a message on my reliance ph on 24th September 2013 that the balance has been deducted for VAS service One97STalkDP Rs.15.00. I and my family members have not opted for this service and have no clue what this service is used for. I checked my inbox on 1st October 2013 and saw the SMS regarding the deduction. On being shocked I called 198 complaint helpline for the explanation and refund as the service has or had not been taken by me or any of my family members. Earlier many similar incidents have occurred where my balance was deducted for no reason hence this forgery is not new to most Reliance customers. When I spoke to the customer service executive he spoke harshly stating that “this service is given by reliance world madam! But unfortunately we cannot refund the said amount because you are too late to have informed us!” I said its not my fault that I have been late in checking my inbox due to my busy schedule. The agent again said “I am sorry I cant refund!” I asked for the supervisor. The supervisor Mr. Supriyo Paul repeated the same statement as the agent. He kept saying that I am supposed to call them within 3 days of receiving the SMS. But we customers recharge our numbers with our hard earned money. Why should we be PUNISHED for being a loyal customer? Will Mr. Mukesh or Anil Ambani answer to our questions? I want my hard earned money back in my ph balance. I am tired of this forgery. I want Reliance India to be punished for such a cheat! Shovana Shau Relaince Ph. 98611925XX

Kolkata

Regards
shau.namita@gmail.