refund for failed transaction in redbus online ticket booking

I booked a ticket in redbus from Tuticorin to Coimbatore on 12th Oct 2013.The amount Rs 645 was debited from my ICICI bank through netbanking .But the transaction failed and I did not get the ticket. Till date i have not received the refund from redbus Pl do the needful Customer detail (as per bank statement) 27922871 Payment id 498835437

Regards
abdul.subahan@gmail.

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