I purchased one pair of shoes on 19th April at http://www.fashionandyou.com/ website, details below: Order no 3823684 Amount Rs.799/- Mode of payment Credit card Dispatch date 21st April. Since the shoe had uncomfortable fit, I requested for return of the same 25th April’2014 and have been facing the following issues since then: 1. After repeated requests and follow-ups (phone/emails), the product was collected after 2 weeks on 12th May’2014 in spite of making the commitment of 4-5 days. 2. Even after receiving the product, the company did not communicate on the confirmation of receipt. When contacted by me on 17th May’2014 they agreed that the product is received however does not pass the quality check (no reasons were given at this time). This raised suspicion in my mind as the product was not used by me and was absolutely unused and clean and packed properly when returned. Hence, I understood that this is a wasteful discussion and advised them to return back the product to me at earliest as I already sensed their intentions and did not want to fall into further discussion/argument with them. 3. The product is not delivered till 22nd June’2014 and not the money either in spite of having various to and fro of the emails. The company is claiming that the product is already used and cannot refund the amount however the point is that why the product have not delivered till date? I suspect that the product has been misused or lost by them and my money and product have now got stuck forever.

Refund of entire amount with interest

Complainant Information
name- Shikha e-mail shikhaagarwal.fin@gmail.