I purchased Hitachi Sugoi 1.5 Tonne AC from Prakash Trading Co , New Delhi on 08/06/2014. It was installed by Hitachi reps on 10/06/2014. On the same day itself, the AC failed to provide cooling . I registered a complaint with Hitachi Customer Care on 11/06/2014 . A service rep came for inspection on 13/06/2014 and mentioned that a gas leakage is the reason. He also mentioned that there is no oil leakage which means that it might be a defective AC or installation was not done properly. He assured me that the problem would be rectified the next day. Since then , no Hitachi service guy has visited us. When I contacted the service centre, they mentioned that a “replacement” request has been initiated and the replacement would be made available within 7 – 10 days . Its been already over 2 weeks and Hitachi reprentatives dont have a clue when the replacement or resolution of the issue would be done .

My request for relief are : 1. Refund my full amount with interest which I have paid for the AC as well as the installation . 2. Rupees 1 lakh compensation for the trauma me and my family have to go through because of impotent service by Hitachi and Prakash Trading Co. 3. A public apology from Prakash Trading Co and Hitachi Life Care solutions for causing the troubles .

Complainant Information
name- ajain e-mail ankur.jain24@gmail.