While purchasing SanDisk Cruzer Force USB Flash Drive 16GB on 3rd Sep 2014 from snapdeal.com, the transaction failure took place but the amount Rs. 870/- was deducted from bank account (Bank Of India A/C No. 696610100001347: Transaction Description- MEDR/SNAPDEAL COM/798731/). My deducted amount is still not refunded after making no. of complaints to Snapdeal.com by mail and phone. It is more than 15 days passed, but there is still no refund. This type of functioning shows the in-activeness and irresponsibleness by the company in case of transaction failure refunds. As per SNAPDEAL policy, in FAQ: “Once the order is cancelled at the merchant’s website or in case of failed transactions, Snapdeal’s TrustPay ensures that the buyers should get the refunded amount within 7-15 days of cancelling the order depending upon the bank.” Kindly Help in the above said matter.

I want my money back with the interest incurred up to the date of credit of the said amount in my account from the debit date. Compensation for harrassing mentally (So many Complaints have been made as well as for causing me troubles in buying other required commodities) as per rules applicable.

Email Id: vishv_2006@rediffmail