I have registered a complaint with Samsung Customer support on 02Feb2016, as my AC isn’t working properly. Complaint number: 4208758811 Manufacturer: Samsung Dealer/Service: Digitall Climatizers H No 15-21-26 Opp. Rao’s High School Balaji Nagar, Kukatpally, Hyderebad Phone – 040 64524447, 040 40183337 My AC Product Details: Model Number AS122NGBSTLNGBXTL Serial Number 0077PPJZ900769E My customer ID with Samsung is: 8424207470 Currently my AC is out-of-warranty. After my complaint with Samsung and their service later, I paid the bill for Rs 4000 and got the AC installed on 20Feb2016, the AC still wouldn’t perform. I re-opened the complaint on 02Mar2016, and received a call on 05Mar2015 who say Compressor needs replacement and will cost me Rs 10000 more.

The service personnel picked-up both the indoor and outdoor units and said i will be given the product after service with-in 4 days. But after many follow-ups, finally after two weeks, i received the AC back, but was not at all serviced. All the dust/mud/cobwebs etc were directly visible to naked eye on both the in-door and out-door units. The condition was exactly the same when i sent it for service, and over that, they misplaced a part on the out-door unit too. So i hadn’t paid and asked them to properly do the service, so they picked both the units back and returned again after two days. This time with a little superficial cleaning. I was not at all satisfied with the service, however, paid the bill for Rs 4000 and got the AC installed on 20Feb2016. I checked the AC performance after a week noticed still AC isn’t working, re-opened the complaint on 02Mar2016, escalated the case, and received a call from support on 05Mar2015 saying Compressor needs replacement and will cost me more Rs. 10000. I questioned why they haven’t checked the AC when i sent for service, then they said, sometimes mistakes happen, and it is very rare on their part.

I need a satisfactory service free of cost from Samsung and charge reversal of the payments i already made. I will be more happier if they are penalized for this lame and irresponsible service and attitude, so no other customers will have to go through similar experiences with them again.

Email Id: nagaraju173@yahoo.